Setup & First Sign-In
Follow these sequential steps to create your NDAX account and verify access.
Visit the official NDAX site
Open ndax.io and choose "Sign Up". Avoid clicking login links in unsolicited emails or social ads; those can be phishing attempts.
Register with a unique email
Use a dedicated email for financial services, one that you check regularly. Confirm the verification email before proceeding so your account is activated.
Create a strong password
Use a password manager to generate a 12+ character passphrase (mix letters, digits, symbols). Never reuse passwords across services.
Enable Two-Factor Authentication (2FA)
In Account → Security, enable 2FA using a TOTP authenticator (Authy, Google Authenticator). Save printed backup codes offline.
Complete identity verification (KYC)
Upload a government ID and proof of address. KYC unlocks fiat deposits, higher withdrawal limits, and improved account recovery channels.
Security Controls: What to enable
Layered defenses reduce risk — below are high-impact and advanced options.
Two-Factor (TOTP)
Use authenticator apps over SMS to avoid SIM-swap risk. Save the recovery key in a secure offline location.
Withdrawal Whitelisting
Lock withdrawals to pre-approved addresses. Even if credentials are compromised, unauthorized transfers are blocked.
Anti-Phishing Code
Create a unique phrase that appears in NDAX emails — helps you spot fake messages immediately.
Device Management
Review active sessions regularly and revoke unknown devices or browser sessions from the account settings page.
Mobile Login & App Best Practices
NDAX mobile brings convenience — secure it appropriately.
Only install official app
Download from NDAX links or your platform's official app store; check publisher and ratings before installation.
Enable biometrics
Enable Face ID / fingerprint plus an app PIN to limit access if the device is lost or stolen.
Notifications & alerts
Turn on push notifications for withdrawals and logins — they allow rapid detection of suspicious activity.
NDAX & DeFi: moving funds securely
Use NDAX as a bridge between centralized services and self-custody DeFi wallets. Follow safe transfer practices below:
- Withdraw from NDAX to a hardware wallet (Ledger, Trezor) for long-term storage.
- When connecting to dApps, use a view-only wallet first to confirm addresses and contract behaviour.
- Limit token approvals when interacting with smart contracts; revoke allowances when not needed.
Troubleshooting common login problems
Forgot password
Use "Reset password" on the NDAX login page. If your account email is changed, contact NDAX support and be prepared to verify identity.
Lost 2FA device
Use backup codes saved at 2FA setup. If you cannot access them, file a 2FA recovery request with NDAX support — recovery typically requires identity verification.
Blocked login or unusual activity
Clear cache, try a different browser, or use private/incognito mode. If you still cannot log in, contact NDAX support immediately and avoid reusing the same device until safe.
FAQs
How do I find the official NDAX login page?
Always go to ndax.io. Bookmark it and avoid following login links from unsolicited emails or social media DMs.
Which 2FA method is recommended?
TOTP apps such as Google Authenticator or Authy are recommended over SMS for better resistance to SIM swap attacks.
How long does identity verification take?
Verification time varies; many users are verified within minutes to hours, but manual reviews can take longer during high volume.
Can I use NDAX internationally?
NDAX primarily serves Canadian residents. Check NDAX’s documentation and local regulations if you are outside Canada to confirm service availability.